IT Services

Information Technology Services

VC_Madam The University strongly believes that “Information Technology is a fundamental organizer in relationship development and making improvements to higher education. University’s IT vision is to provide information delivered instantly and securely to students, faculty and staff when needed, which is capable of analysis for constant improvement and research through an active process that requires communication and collaboration across academicians. The Division of IT Service is committed to delivering a Technological advantage to different stakeholders of the University by fostering creative and innovative use of technology to achieve the University’s objectives. The division promotes effective stewardship of information assets and provides a secure, reliable infrastructure and application support, so as to meet the ever-changing needs of the university community. It helps to improve teaching skills and learning abilities of the students. University is part of NKN (National Knowledge Network) project, which is a state-of-the-art multi-gigabit pan-India network for providing a unified high speed network backbone. This is useful for the purpose of knowledge sharing and collaboration of students, research scholars, faculty and other staff between different universities across the country. At present, the three campuses of University are connected via 100 mbps MPLS connectivity, for the purpose of collaboration, use of resources and implementation of similar IT services across all campuses.

IT Facilities :

IT division offers following major services for the most common needs of the students, researchers, teachers, and other staff.

VPN: Virtual private network connectivity has been provided so that digital information is accessed by authorized users remotely. Ubiquitous access to e-journals has been provided to the students, researchers and faculty.

Compute Resources: The servers with virtualization have been deployed for different applications, database, e-learning module and other ancillary IT services. The faculty and staff have been provided end user compute resources such as desktops / laptops to cater to their day to day needs.

Storage: Central storage system can be accessed by faculty and staff to store their important data. Open source solution such as dspace, collective access etc has been deployed for document repository.

ERP: A common integrated ERP System has been successfully implemented leading to realization of efficiencies of student lifecycle management.

University Website and Portals: Admission and recruitment portals along with website of the University have been deployed to provide information to the existing and new students, and other important stakeholders.

Intranet: A larger initiative to unlock synergies and harmonize processes through seamless flow of information, across our campuses, Intranet has been deployed. The Intranet acts as an electronic notice board for internal university community.

Email: Students, researchers, faculty and staff are given official email id in the domain of

IT Labs: The University has IT labs in all three campuses which are used by students and faculty for their learning enhancement, course modules along with other academic and research activities.

e-Learning: Dr. B. R. Ambedkar university Delhi promotes and supports the development and continuous improvement of the courses and programs to provide students with the optimum learning experience, which is distinctively an University experience. The faculty and scholars use a wide range of materials to support exceptional discussions, teaching including notes, handouts, audio, images, animations, multimedia materials and other stuff. Most of the classrooms are equipped with audio visual aids to cater to the needs of teaching. E-learning tools such as Moodle and google classroom are used has been deployed in the university which can be used by faculty members for their respective course contents.

IT Helpdesk: An online centralised helpdesk system for all three campuses has been deployed which is aimed to offer a multi-dimensional resource, designated to help in reducing downtime in IT services and functions and making them available for maximum time. End users can create their IT service request online and track the same if needed. A dashboard has been deployed to provide the real-time status of the IT services to senior management.

Academic Tools: Apart from the above mentioned facilities, softwares such as SPSS, STATA, e-View, Mathematica, Arc-view GIS, Adobe Master Collection, Symantec endpoint protection and Atlas TI etc has been installed at respective IT Labs for the research and academic purposes to be used by the University’s community.

Governance & Future roadmap

IT governance model has been setup which acts at the strategic, tactical and operational levels through the assignment of decision-making authority and accountability to encourage desirable behavior in the use of IT. AN IT advisory committee consisting of external subject matter experts from eminent organizations / Universities has been constituted to advice / recommend the new IT Infrastructure and application initiatives. An ERP committee has been constituted to evaluate the process automation requirements and recommend a charter to implement initiatives aligned to the University requirements. A web task force committee has been constituted to address the requirements of website portals of the university and respective schools. The ERP and web task force committee acts as change management board for their respective areas. This helps in optimizing IT application by formalized processes that may exist in one or more schools / divisions across the University.

University IT roadmap includes up gradation of ERP, website and introduce mobility to assist academicians and staff for enhanced process automation. For enabling the University to respond rapidly to evolving needs, the core IT infrastructure consisting of servers, networks, wifi connectivity, business continuity plans, disaster recovery management is being redesigned to provide a stable, scalable and secure platform for institutional growth. IT Services division has taken initiatives in the direction of green datacenter by implementing Virtualization Technology. This will lead to our ability to scale on demand based on operational requirements and will result in significant cost efficiencies. The IT Services division believe in implementing the solutions “the open source way” which promotes collaborative participation, rapid prototyping, transparency, meritocracy, and community-oriented development. A comprehensive process design exercise covering processes across various divisions is being initiated and will be leveraged for Process Automation Tools Implementation. This initiative shall enable to enhance visibility and implement shared services resulting in realization of further synergies.

IT Policy